Industry Manual

Industry Manual

Dear Sponsor,

Thank you for partnering with the International Society of Endocrinology (ISE)  by hosting a symposia at the 21st International Congress of Endocrinology – ICE 2024, in partnership with the Emirates Diabetes and Endocrine Society (EDES) to be held at DWTC, Dubai, UAE on 1-3 March, 2024.

This service manual contains important information, deadlines, and next steps for your preparation to ensure a successful event. Please read the manual thoroughly, and share the manual with everyone working on this project.

We look forward to seeing you in Dubai!

Supporters & Exhibitors Portal

Each supporter will receive an e-mail (from exhibitorportal-admin@kenes.com) with login details to access the Exhibitor Portal. The Portal enables supporters to:

  • Submit a company logo and profile
  • Submit deliverables as per your contract
  • Order lead retrievals

To access the Portal, please click here.

Important Notes:

  • The login details have been sent to the person signing the contract. This person is responsible for passing on the login details to a third party if needed.
  • Access to all Portal services will be available only after submission of your company profile and logo.
  • Only deliverables as indicated in your contract, should be submitted via the Portal. Items not included in your contract will not be processed.

Key Contacts

Kenes Contacts:

Congress Organiser: ISE and Kenes Group

Industry Coordinator                 
Oana Giurgiu                                                                                                       
Tel: +34 659 064 921| E-mail: ogiurgiu@kenes.com

Industry Liaison & Sales
Sherwin Gentle
E-mail: sgentle@kenes.com

Program Coordinator
Aviva Kovo
E-mail: akovo@kenes.com

Hotel Sales Manager
Karen Resnick
E-mail: kresnick@kenes.com

Registration Specialist
Nerea Esteban
E-mail: nesteban@kenes.com

Interactive Features
Jimena Meymar
E-mail: jmeymar@kenes.com

 

Contractors:

Audio Visual
Mike Perchig
E-mail: nest@nest-av.com 

Catering (service is exclusive to the venue):
Oana Giurgiu                                                                                                       
Tel: +34 659 064 921| E-mail: ogiurgiu@kenes.com

Onsite Logistic Agent, Material Handing & Customs Clearance Agent:
Merkur Expo Logistics GmbH
Mrs. Irit Sofer
Tel: +972-52-8890129
Email: irit.sofer@merkur-expo.com
Merkur is the exclusive freight forwarder and reserves the rights to Exhibitor’s load/unload, drayage and storage services.

Graphics (branding) & Signage:
DXB Live
Call: +971-4-306-4713 / Global Helpline +971-4-389-3901

Email: DXBLiveCC@dwtc.com or Jennifer.Mendoza@dwtc.com

Internet orders/ Hostesses /Plants & Floral:
Oana Giurgiu
Tel: +34 659 064 921| E-mail: ogiurgiu@kenes.com

Venue Address & Directions

Dubai World Trade Centre (DWTC)– the venue for ICE 2024, is is located on Sheikh Zayed Road, within Dubai’s central business district and is easily accessible by public transport.

Access by Metro:
The station ‘Dubai World Trade Centre’ (number 22) is on the Red Line within Zone 5. Trains run every 7 minutes and with options such as Park & Ride or feeder buses connecting various neighbourhoods to the metro. For more information on Dubai Metro, check the RTA website for the latest information and possible
changes https://www.rta.ae/wps/portal/rta/ae/public-transport/metro/about-metro or call RTA call centre: +971 800 9090.

Access by Taxi and e-hail (Careem and Uber)
Dubai is a taxi-centric city, taxis can be hailed in the street or picked up at taxi ranks or available electronically via e-hail apps. The DWTC taxi rank is located on the ground floor of Al Mustaqbal Street Parking opposite Convention Gate. For more information on Dubai Taxi, check the RTA website for the latest information and possible changes https://www.rta.ae/wps/portal/rta/ae/public-transport/taxi/dubaitaxi or call RTA call centre: +971 800 9090.

Access by Bus
For more information on Dubai Bus, check the RTA website for the latest information and possible changes https://www.rta.ae/wps/portal/rta/ae/public-transport/dubaibus or call RTA call centre: +971 800 9090

Access by Car
If you are travelling by car, DWTC has direct access from the city’s main highway, Sheikh Zayed Road. Within the DWTC complex, take advantage of our extensive multi-storey parking facilities for around 6,300 cars.

Industry: Key dates & Deadlines

Action Item

(Please refer to your signed contract)

Deadline Contact Person
Staff Hotel Reservation As soon as possible Ms. Karen Resnick

Email:  kresnick@kenes.com

Payment of Invoice Balance Must be received in full
one week prior to the Congress
Pazit Hochmitz

phochmitz@kenes.com

Symposium Final Program

companies with industry sessions and product theater (&updates) are required to send the slide decks (for approval by Scientific Committee)

Monday, January 15th, 2024 Please send by email the requested specifications to Industry Coordinator: ogiurgiu@kenes.com

 

or Via Kenes Exhibitor’s Portal:

https://exhibitorportal.kenes.com

 

Advertisement inside the Mini Program book Monday, January 22nd, 2024
Promotional E-mail Blast (Mailshot) Monday, January 22nd, 2024
Text for Push Notifications Monday, February 5th, 2024
Mobile app adverts Monday, January 22nd, 2024
Internet orders Friday, February 16th, 2024 
Badge Scanner APP/

Lead Retrieval System

Monday, February 5th, 2024 

Onsite rate will be applied for order received after the deadline.

Via Kenes Exhibitor’s Portal:

https://exhibitorportal.kenes.com

Graphics (branding) and signage Friday, February 16th, 2024  DXB Live:

Call: +971-4-306-4713 / Global Helpline: +971-4-389-3901

Email: DXBLiveCC@dwtc.com  or  Jennifer.Mendoza@dwtc.com

Placing orders for Voting/
’Ask the Speaker’ and other Technology Products and Services
As soon as possible, but not later than Monday, February 5th, 2024 Jimena Meymar

jmeymar@kenes.com

Hostesses & Temporary Staff Hire

Floral

Friday, February 16th, 2024  Oana Giurgiu

ogiurgiu@kenes.com

Catering Services

*can be placed only inside the halls 

Monday, Ferbruary 12th, 2024 Oana Giurgiu
E-mail: ogiurgiu@kenes.com
AV – scheduling Tech rehearsal, placing orders for extra AV for the Sponsored Symposia and AV for Meeting rooms As soon as possible, but not later than Monday, February 15th, 2024 Mike Perchig                                

mailto:nest@nest-av.com

Shipping & Material Handling Services
Door to door Please contact Merkur Expo Logistics

 

Mrs Irit Sofer

Mobile: +972-52-8890129

E-mail: irit.sofer@merkur-expo.com

 

CLICK HERE FOR SHIPPING INSTRUCTIONS

Airfreight shipments
Shipment via Advance Warehouse
Direct to the Venue

Industry Symposia Timetable

Date Time Company Location Session details
Friday, March 1st 12:00-13:00 NOVO NORDISK TBA To be announced soon
Friday, March 1st 16:35-17:05 LILLY TBA To be announced soon
Friday, March 1st 16:35-17:35 NOVO NORDISK TBA To be announced soon
Saturday, March 2nd 10:00-10:15 PFIZER TBA To be announced soon
Saturday, March 2nd 12:20-13:20 LILLY TBA To be announced soon
Saturday, March 2nd 15:45-16:15 HRA PHARMA TBA To be announced soon
Saturday, March 2nd 15:45-16:45 AMGEN TBA To be announced soon
Sunday, March 3rd 10:00-10:15 PFIZER TBA To be announced soon
Sunday, March 3rd 12:20-13:20 NOVO NORDISK TBA To be announced soon
Sunday, March 3rd 14:20-14:50 HRA PHARMA TBA To be announced soon

*Please take in mind the punctuality for starting and finishing times, as the time for each session is limited.

Timetable and halls are subject to changes. The most updated timetable will be soon published on the ICE 2024 Congress web site.

Important information:

  • Industry Supported Sessions are not included in main Congress CME/CPD credits.
  • In order to support you in the best possible way, please share your plans and requirements with us. This information is invaluable for the success of your symposium. Please coordinate directly with the Industry Coordinator, Oana Giurgiu at: ogiurgiu@kenes.com.
  • We recommend arriving early to set up the hall prior to the start of your Symposium. A member of the Kenes Operational team will be available onsite should you need any assistance.
  • Handouts are allowed be distributed at the entrance to the Symposium Hall; however, it is NOT permitted to place material on the seats inside the hall.
  • Printed tent cards placed on the head table are allowed and should be produced and provided by supporter.
  • We ask presenters to follow the time schedule precisely in order for the day’s events may run smoothly. The updated scientific program can be found on the ICE 2024 Congress

Catering

The catering is exclusive to the venue – DWTC, and it can be placed only inside the hall.

Please note that no outside food is allowed to bring.

  • Please order your lunch boxes at:ogiurgiu@kenes.com  Deadline: Monday, Ferbruary 12th, 2024. 
  • Please be reminded that offering Catering / Lunch boxes can bring more participants to your session.
  • It is recommended to indicate this in all publications, it will help to rise the assistance (as long as it is in line with the supporter’s internal compliance policy).
  • Food and drinks can be taken into the symposium halls (excluded hot dishes).

Technical Rehearsal

We strongly recommend scheduling a technical rehearsal in the hall itself and testing the Presentations during that rehearsal.
Please make arrangements directly with the AV Coordinator, at: nest@nest-av.com
A technical rehearsal is offered free of charge; however additional charges may apply, depending on hall availability, rehearsal requirements, over-time of the technicians, etc.

Symposia Session Halls

Symposia Hall – Technical Details
Hall Name Hall Capacity SQM Hall Layout Location
Sheikh Rashid Hall C 338 495 Theatre Ground level
Sheikh Rashid Hall D 490 711 Theatre Ground level
Umm Al Qwain 216 533 First 2 rows in classroom/ Remaining space in theater 2nd Floor (Shard Building)

The general stage setting in Sheikh Rashid Hall C and D includes one speaker lectern and head table(s) accommodating the number of persons needed.

Speaker Lectern in Parallel Sheikh Rashid Hall C and D Halls  

Lectern  Dimensions:

·       117 cm H  x 75 cm W

·       Signage exclusivity for DXB (in-house builder).

·       Self-branding of the lectern is not permitted.

Lectern specs for Branding, as shown in the image:

–          116 cm H

–          55 cm W for the upper side

–          42 cm W for the bottom side

Head table in the Industry Session Halls:
·       Total table dimensions: 75 cm H x 75 cm W x     360 cm L (includes 2 table modules)

·       Head table size of each module:

75 cm H  x 75 cm W x 180 cm L

·       Self-branding is not permitted.

The default stage setting in the Industry Session Halls includes 1 speaker lectern, 2 tables and 6 seats (this might change, depending on the speakers’ number on stage).

For alternative/additional arrangements (such a head table) please contact Oana Giurgiu: ogiurgiu@kenes.com (depending on the requirements, additional fees may incur).

Please note that the head table and lectern will be branded with the general Congress branding.

If you are interested to have your own company branding for the lectern, please note that this is optional and should be arranged in advance by the sponsoring company. The venue hold exclusivity on providing branding services.

For a quote and further details, please contact the official builder at: dxblivecc@dwtc.com or: Jennifer.Mendoza@dwtc.com

AV Equipment & Presentations upload

AV equipment in the halls: 

Sheikh Rashid Hall D

  • Front projection screen, image of H3.6 X W6.5 meters approx.
  • Data projector, at least 10000 ansi-lumens.
  • 43” Confidence monitor in front of the head table, showing the same PowerPoint images a projected on the main screen.
  • Countdown Timer Monitor in front of the lectern.
  • Laptop computer for PowerPoint presentations, including English version of Windows and Office, USB port, sound card – networked to the Speakers’ Ready Room.
  • Wireless PowerPoint slide advancer ( as back-up, we recommend using the cursor of the laptop computer as a pointer ).
  • A. (sound) system, which covers the hall and the stage, including microphones for the lectern, head table and questions with stands (floor/table), 1 wireless headset microphone and connection to sound from computers (mini PL plug) at the lectern.
  • Audio monitors for the lectern and the head table.
  • Lighting system, illuminating the lectern and the head table.
  • 2 x AV technicians to operate the above-mentioned systems.

Sheikh Rashid Hall C

  • Front projection screen, image of H3.3 X W6 meters approx.
  • Data projector, at least 8500 ansi-lumens.
  • 43” Confidence monitor in front of the head table, showing the same PowerPoint images a projected on the main screen.
  • Countdown Timer Monitor in front of the lectern.
  • Laptop computer for PowerPoint presentations, including English version of Windows and Office, USB port, sound card – networked to the Speakers’ Ready Room.
  • Wireless PowerPoint slide advancer ( as back-up, we recommend using the cursor of the laptop computer as a pointer ).
  • A. (sound) system, which covers the hall and the stage, including microphones for the lectern, head table and questions with stands (floor/table), 1 wireless headset microphone and connection to sound from computers (mini PL plug) at the lectern.
  • Audio monitors for the lectern and the head table.
  • Lighting system, illuminating the lectern and the head table.
  • AV technician to operate the above-mentioned systems.

 Umm Al Qwain Hall, ICE 2024 :

  • 2 x front projection screens, image of H1.7 X W3 meters approx. each
  • 2 x Data projectors, 4500 ansi-lumens approx. each
  • 43” Confidence monitor in front of the head table, showing the same PowerPoint images a projected on the main screens.
  • Countdown Timer Monitor in front of the lectern.
  • Laptop computer for PowerPoint presentations, including English version of Windows and Office, USB port, sound card – networked to the Speakers’ Ready Room.
  • Wireless PowerPoint slide advancer ( as back-up, we recommend using the cursor of the laptop computer as a pointer ).
  • A. (sound) system, which covers the hall and the stage, including microphones for the lectern, head table and questions with stands (floor/table), 1 wireless headset microphone and connection to sound from computers (mini PL plug) at the lectern.
  • AV technician to operate the above-mentioned systems.

Product Theatre (exhibition area):

  • 2 x 75” Plasma screens, each installed on a high floor stand.
  • Laptop computer for PowerPoint presentations, including English version of Windows and Office, USB port, sound card.
  • Wireless PowerPoint slide advancer ( as back-up, we recommend using the cursor of the laptop computer as a pointer ).
  • A. (sound) system, which covers the space, including microphones for the lectern and questions with stands (floor/table), 1 wireless headset microphone and connection to sound from computers (mini PL plug) at the lectern.
  • AV technician to operate the above-mentioned systems ( ready 20 minutes before the session begins ).

 Please approach the AV Coordinator, Mike Perchig at: nest@nest-av.com, for any query.

Presentations Upload Onsite

If you are using a PowerPoint presentation (or any other PC-based application), please note that you have to deliver it on a USB Memory stick to one of the technicians in the Speakers’ Ready Room as soon as you arrive at the Venue – and at least 2 hours before the start of the session.

Please note that only conference computers are used in the session halls. These are supplied with Office 2019 (at least) and the native ratio of the projection on the screens in the halls is 16:9.

If you include video clips in your PowerPoint presentation, be sure to test it with the technician in the Speakers’ Ready Room at least 2 hours before the start of the session or as soon as you arrive at the venue. Please make sure to check it with the technician in the session hall where your lecture is taking place, during a coffee or lunch break prior to your session, at least 30 minutes before the start of the session – even after checking it in the Speakers’ Ready Room.

IMPORTANT NOTE FOR MACINTOSH USERS

To use MAC presentations on the PC compatible conference computer, please note that you need to prepare it according to the instructions below, before taking it to the speaker room:

  • Convert it to PowerPoint or PDF. Use a common font, such as Arial, Times New Roman, Verdana etc. (Special characters might be changed to a default font on a PowerPoint-based PC).
  • Insert the images as JPG files (and not TIF, PNG or PICT – these images will not be visible on a PowerPoint based PC).

As previously mentioned, we strongly recommend scheduling a technical rehearsal and testing the Presentations during the rehearsal. Please plan directly with the Conference Audio Visual Coordinator at nest@nest-av.com

Symposium Agenda delivery (for approval by Scientific Committee)

!Companies with industry sessions and product theater (& updates) are required to send the slide decks, together with the Industry Session Agenda (for approval by Scientific Committee), by Monday, January 15th, 2024

Please submit the final symposium program using the attached Agenda format, as soon as possible and no later than Monday, January 15th, 2024, to the Industry Coordinator: Oana Giurgiu at ogiurgiu@kenes.com

The final Session Agenda should include the following information:

  • Session Title (up to 110 characters including spaces)
  • Session Description (up to 200 words, you can also include hyperlinks inside of it)
  • Speaker Presentations Titles
  • Timing – duration of each speaker presentation and full timing of the agenda
  • Speaker/Moderator Full Name
  • Speaker/ Moderator Country
  • Speaker/ Moderator E-mail
  • Speaker/ Moderator Affiliation
  • Speaker/ Moderator Bio and Photo – please use the following specs:
  • – Speaker Bio – up to 200 words.
  • – Speaker Photo – 180×240 px, JPG Format

In case of changes to your symposium title or program, or if you need any assistance, please contact the Industry Coordinator at ogiurgiu@kenes.com 

Promotional Items

This section includes guidelines which will assist you to prepare promotional items related to your industry sessions, however, kindly refer only to the relevant items in accordance with your sponsorship agreement.

Due to accreditation criteria for this congress, which is CME certified, the following rules must apply:

Guidelines to follow when creating your promotional items and content:

  • When promoting your symposium, please always indicate on any of your promotional materials: This session is not included in the main Congress CME/CPD credit.
  • ICE logo should NOT be used in any promotional materials created by the supporter.
  • Materials created by companies should NOT utilize the main event marketing look and feel.
  • When creating adverts for mobile app, program book and mailshots it is allowed to promote product, symposia or company promotion.
  • Only when promoting symposia, please always indicate the following text inside: This session is not included in main Congress CME/CPD credit.
  • When promoting your symposium, you are allowed ​to use the phrase: Official symposium of the 21st International Congress of Endocrinology – ICE 2024 
  1. Mobile App Advert

For Supporters sponsoring the App, please submit the file via email to: ogiurgiu@kenes.com, by Monday, January 22nd, 2024 as per below specifications:

  • File format: PNG or JPG (up to 800kb)
  • Size: 780px x 1688px
  • Deadline: Monday, January 22nd, 2024

We recommend avoiding using small text, so the advert could be readable when displayed on a mobile screen.

2. Advert inside the Mini – Program

For Sponsors entitled to adverts in the printed program book as per their signed contract, please submit the file by e-mail to ogiurgiu@kenes.com, no later than Monday, January 22nd, 2024, according to these specifications:

  • EPS, Illustrator, JPG or PDF formats
  • resolution no less than 300 dpi.

Please refer to the following diagram for the final program advert dimensions:

AD for Size 100X140 mm  

Please be sure to leave an extra 5 mm of your artwork around the edge (bleed) to allow more leeway when the printer trims the pages.

 

3. E-book Advert

For Sponsors entitled to adverts in the E-Book as per their signed contract, please submit the file to ogiurgiu@kenes.com no later than Monday, January 22nd, 2024 the following format and resolution:

  • EPS, Illustrator, JPG or PDF formats
  • resolution no less than 300 dpi.

4. Promotional E-mail Blast (Mailshot) – Exclusive

The exclusive e-mail blast will be sent out to pre-registered participants who have agreed to receive promotional material from supporters.
Sponsors entitled to an Industry Mailshot as per their signed contract, please click here for the design requirements. Please make sure to forward these guidelines to your web-designer/programmer.
Please upload the HTML version of your mailshot and other relevant files in zip folder and send everything, together with the subject line to ogiurgiu@kenes.com no later than Monday, January 22nd, 2024

Important notes for the E-Blasts:
In case the webmail is promoting a sponsored symposium, please include the following disclaimer:
This session is not included in main Congress CME/CPD credits.

  • The congress banner will be added to the webmail’s header by Kenes.
  • The “From” field will be “ICE 2024 Supporters”
  • The exact launch date will be determined by Kenes in due course.
  • The e-mail blast will be sent out to the preregistered delegates who have agreed to receive promotional material.
  • Content received after the deadline may be processed for an additional fee.

         5. Promotional E-mail Blast (Mailshot) – Joint

Guidelines: Please prepare 2 files according to the following specifications:

Banner/Image

  • Format: JPEG
  • Dimension: 300X250
  • Width: 300 pixels
  • Height: 250 pixels

and 1 PDF (this file will be linked to the banner/image) or any website link.

  • Format: PDF
  • no limit of the pages
Important notes:
  • When clicking on the Banner/Image, the PDF/A5 file will be displayed. For the Banner/Image, we recommend avoiding using small text.
  • ​In case webmail is promoting a sponsored session, please include the following disclaimer: This session is not included in main event CME/CPD credit
  • It is not allowed to use society logo. The official meeting banner will be added to the webmail’s header by Kenes.
  • The “From” field will be “ICE 2024 Supporters”.
  • The exact launch date will be determined by Kenes closer to the event. The E-mail Blast will be sent out to the preregistered delegates who have agreed to receive promotional material from supporters.
  • Content received after the deadline may be processed for an additional fee of EUR 500.

 

6. Mobile App Push Notification

Please submit the following details to the Industry Coordinator at: ogiurgiu@kenes.com no later than Monday, February 5th, 2024

  • Message Title – Maximum 40 characters including spaces.
  • Message body – Maximum 140 characters including spaces.
  • Please coordinate with your industry coordinator the preferred date and exact local time.

Please note the final schedule will be determined closer to the congress, considering other push notifications.

    • Content is subject to the approval of ICE.
    • Please make sure to indicate company name either on the title or in the message body.

Kindly note:

    • Push Notifications are sent only to participants who download the app and accept to receive notifications.
    • Push notifications look different across various browsers, device types, and operating systems.

Push notifications will be sent out during official breaks, in order not to disturb the participants who are inside the halls when sessions are taking place.

7. Pre-Congress Video Teaser 

Sponsors entitled with a Pre-Congress Video Teaser, will be offered a dedicated webpage including a 4 min video on the official Congress Website.
Please consider processing time of 7 working days from the submission of materials until the webpage is ready.
 The supporter should provide the following:

  • Link event page: https://icecongress.com/[please add here the preferred wording]
  • Page title
  • Company logo in high resolution
  • 4min video: Video Format: MP4(H.264), 720P, Audio Format: AAC LC, BITRATE: 64 KBPS
  • Text of approximately 300 words
  • Deadline: Monday, January 22nd, 2024

Please note:

  • The webpage is subject to approval.
  • The webpage may not mention a commercial product or brand name or a specific drug.

8. Sponsored Advert within a General Mailshot

For Sponsors entitled to advert in a designated area of the official Congress mailshot, kindly submit the file by e-mail to ogiurgiu@kenes.com, no later than Monday, January 22nd, 2024, according to these specifications:

  • EPS, Illustrator, JPG or PDF formats
  • resolution no less than 300 dpi.
  • Dimensions: 800 x 400 px

Symposium Signage Onsite (Optional)

ICE believes that by prioritizing sustainability, we can contribute to a better future for everyone.
Therefore, we kindly require the Symposium Supporters who wants to have a signage promoting their session, to use recycled signage (roll-up, banner) or digital signage (please contact ogiurgiu@kenes.com for renting a screen).

  • Self-Standing Sign at the Entrance

One stand-alone sign can be placed at the entrance of the session hall 30 minutes prior to the sessions published start time. Please make sure to indicate the following disclosure on the sign: This session is not included in main Congress CME/CPD credits.

  • Self-standing signage at the Exhibition Area

The Supporter is entitled to place one sign (W85cm x H200cm max) advertising the Symposium on the day of the session only. The sign may be placed in the exhibition area during exhibition opening hours. Please liaise onsite with the Industry Coordinator and Exhibition Manager regarding exact time and location.

Due to CME/CPD accreditation criteria, you may not place signage advertising your symposium in any other locations unless coordinated with Kenes staff onsite.

Miscellaneous Information

Wi-Fi
Free Wi-Fi will be available at the congress venue. Please be aware that public Wi-Fi capacity is limited. Therefore, it is restricted to email and web browsing activity.

Should you require Wi-Fi or an internet line for your meeting room, please send an email to Oana Giurgiu at: ogiurgiu@kenes.com, and we will send you a quote.

Meeting Rooms / Hospitality Rooms
Supporters interested in renting a meeting room during ICE 2024 Congress should contact the Industry Liaison & Sales, Sherwin Gentle at: sgentle@kenes.com

Waste Disposal
Please note that it is the supporter’s responsibility to leave the symposium session hall in a clean and tidy manner once your symposium has finished. Any items such as leaflets, banners, roll-ups must be removed from the hall at the end of your session. Any discarded waste, including promotional material, left behind will be removed by the Congress organizers at the expense of the supporter concerned.

Symposium Badges
Each symposium organizer is entitled to a number of Symposium badges, which allow access to their Industry Session only. These badges will not display individual names.
Symposium badges will be prepared upon request only and can be collected at the Registration desk, 2 hours prior to start of your Industry session. Symposium Badges needs to be returned to the Registration desk after the session has ended.

Catering
The catering is exclusive to the Venue. Please order food and beverages at: ogiurgiu@kenes.com
Deadline: Monday, Ferbruary 12th, 2024. 
Please note that No outside food is allowed inside the venue.

Parking: 
The following car parks are available for organisers, exhibitors, sponsors, and visitors. The parking facilities
at DWTC operate on a first-come, first served basis:

Time-lapse, Photography and Videography:
If you would like to photograph, video, or create a time lapse, the below details would need to be submitted for the venue’s approval:
Complete Dubai Police Application – please contact the Industry Coordinator at: ogiurgiu@kenes.com
Stand Number and hall location
Date and time of the shoot
Purpose of shoot

Lead Retrieval App (Wireless Barcode Reader App)

WHAT IS K-LEAD APP?
Lead Retrieval systems are a helpful tool for receiving participants’ contact information when they visit your booth or attend your symposium. The information obtained by lead retrieval system enables Exhibitors and symposium to enhance their database by securing valuable leads for further marketing and communication.

HOW DOES IT WORK?
Exhibitors and supporters can download the “K-Lead” app onto their own smart phone or company tablet and transform their device into an instant, easy lead retrieval system and capture participants’ full contact information with a quick scan of their badge (Exact operational guidelines will be shared in due course).

The advantages of the “K-Lead” application:

  • Effortless process using registration badge barcode.
  • Allows to immediately view the leads information.
  • Ability to insert exhibitor’s comments for each lead
  • Ability to quickly scan delegates as they enter the session hall by using the “Quick Scan” function
  • Application is available for download from Apple store or Google play: “K-Lead App”.

COST
Cost per license – $ 650 (4% credit card charges fees, excluding VAT if applicable) device is not included – Order deadline is Monday, February 5th, 2024 

Please note that the on-site price will be $ 750.

HOW TO PLACE AN ORDER?
To order “K-Lead” Application, please access the Exhibitor’s Portal https://exhibitorportal.kenes.com
Login details to the Portal have already been sent to the primary contact listed in our system upon signing the sponsorship agreement.

IMPORTANT TO KNOW
In accordance with the general data protection regulation (GDPR), Kenes Group has updated its privacy policy. You can view our updated privacy notice here.
Kenes will not share delegate’s personal data with third parties without their consent.
Please note that similarly to sharing a business card, presenting delegate badge for scanning at exhibition booths or industry symposia constitutes an expression of consent to share their personal details with the company that is scanning their badge so that it may contact them in the future.

Barcodes on delegate’s badges contain contact information as supplied by the delegate or the agency responsible for the registration process of the delegate. We regret that in some cases, as when group registration is completed by a company, we may not be in possession of the full contact details.
In addition, please note that neither Kenes Group nor the Organizing Committee is responsible for the content of the information.

If further assistance is required to place your order, or you have not received your login details please contact the Exhibition & Industry Coordinator, Oana Giurgiu at ogiurgiu@kenes.com

Innovative Products for Industry Symposia Onsite

Maximize your Participant Experience – Use our innovative technologies for your Symposium

Kenes is proud to deliver a wide variety of quality onsite technology products and services.
We offer:

  • Voting, Evaluations, and more products designed for increasing participant’s interaction during symposium sessions.
  • Translation services in any language are available in two options. The conventional approach involves local interpreters and the use of headphone receivers. Alternatively, we offer a cutting-edge AI-powered solution. With this innovative method, participants can access live translations and captions seamlessly by scanning a QR code on their mobile phones.

We also provide tailor made customized solutions – contact us to make it happen!
For more onsite products opportunities and price quotes – Click Here
PLEASE NOTE: All product solutions are offered exclusively by Kenes Group. Please contact us to discuss your needs and our relevant solutions.

Please submit your order by Monday, February 5th, 2024. Orders received after the deadline will incur rush fees.

Shipping Instructions

Kindly note that Merkur Expo Logistics GmbH is the sole official on-site agent nominated by Kenes Group to handle all in/out shipments arriving to this Conference.
Contact details:
Merkur Expo Logistics GmbH
Mrs. Irit Sofer
Mobile: +972-52-8890129
Email: irit.sofer@merkur-expo.com

PLEASE CLICK HERE FOR SHIPPING INSTRUCTIONS

Range of services:

  • Transport, national or international
  • Temporary or permanent customs clearances
  • Coordination of deliveries, delivery time slot management
  • Unloading, delivery to the hall/exhibition-stand, forklifting
  • Storage of empty boxes and crates during the event
  • Accessible storage for brochures and give-away items during the event
  • On-site assistance and supervision

The shipping instructions at the end of this manual are provided to assist with your preparation for the correct and timely dispatch of materials to the Conference. Please follow the instructions closely.
The shipping instructions includes:

  • Shipping Instructions
  • Tariff
  • Material Handling Form
  • Shipping Labels

In order to follow up your shipment and to confirm arrival on time, we kindly ask you to provide the official shipping agent with the following information prior to shipping:

  • Number of pieces (pallets, boxes, cartons, etc.)
  • Way of transport (road freight, currier services, airfreight, ocean)
  • Airway bill number

Supporters may choose to use their own services to deliver their goods to the venue door. However, no other company is permitted to deliver, operate, and handle goods inside the venue.

Merkur has the responsibility of receiving and handling all materials for a fee as published on the “Tariff” section at the end of this manual. Handling rates are based on the incoming weight of shipments.

Merkur Expo Logistics must receive the payment before forwarding freight.

Insurance of Goods
All cargo should be insured from point of origin.

Please Note:  All advanced shipments and deliveries to the Merkur warehouse, including by courier, must be coordinated with Merkur Expo Logistics.
For any questions/clarifications, please contact Merkur